Ethics Statement

Citizen Mutual came to life with the idea of setting up a banking platform that is different and friendlier. We aim to make banking available to everyone by always thinking of what our customers need first. To us, doing business the right way means being ethical. We hold the view that companies should recognize how they affect society, the economy, and the environment, and should aim to do what's best for the community. Our policy is shaped by our values and moral principles, guiding how we run our business and interact with others.

At the heart of our beliefs lies a commitment to being open, fair, and inclusive. This translates to clear pricing without any unfair charges and avoiding pushy sales tactics. Instead, we focus on really hearing what our customers have to share.

Workplace Culture:

We strive to create an office environment that mirrors our core beliefs – one that is fair, equitable, inclusive, caring, and free from discrimination. We want our employees to be and feel safe from any form of harassment or intimidation. They should also be able to talk freely about any issues with our operations to their supervisors or others without worrying about negative results.

Ethical Banking:

We stay away from giving banking services to or funding groups that use too much power to get people to do things that could hurt individuals, communities, or society just to boost their profits. That could mean not working with companies that make weapons or sell tobacco.

Environment:

We're dedicated to taking care of our planet and fighting against climate change. We operate fully online without physical branches, use less paper, and our debit cards are made from recycled materials. Taking care of the Earth is key to us, which is why we focus on using less energy, recycling, and managing waste responsibly.